Tag: jsm
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Streamlining Enterprise Service Management: Implementing a Scalable Service Catalog in Jira Service Management
Atlassian Jira Service Management (JSM) has become increasingly popular among enterprise customers due to its flexibility in configuring service catalogs. However, this flexibility can also introduce complexity. Unlike a traditional centralized service catalog, JSM uses various components such as service desk portals, requests, forms, and workflows to deliver services to customers. This modular approach allows…